Refund policy

Returns

We want you to love your Tammy Chavies Jewelry purchase. If for any reason you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return, your item must be unworn, unused, and in its original condition and packaging. Proof of purchase is also required.

To request a return, please contact us at hello@tammychaviesjewelry.com. Please do not send an item back without contacting us first. If your return is accepted, we will provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damages or Problems

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or if you received the wrong item. We want you to be happy with your purchase and will work with you to make it right.

Exceptions / Final Sale Items

Custom or personalized pieces cannot be returned. For hygiene reasons, earrings are final sale. Sale items and gift cards are also final sale.

If you have a question about whether your item is eligible for return, please contact us at hello@tammychaviesjewelry.com.

Exchanges

Because many Tammy Chavies Jewelry pieces are made in limited quantities, we cannot guarantee that the same item will be available for an exchange. The easiest way to exchange an item is to contact us. Once your return is accepted, you may place a new order for the item you would like.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method. Please allow your bank or credit card company additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@tammychaviesjewelry.com